Frequently Asked Questions

What are distance selling regulations and my rights?

Under UK Distance Selling regulations you have a number of legal rights. One of these is the right to cancel any order you have made and to receive a full refund.

Once you have received your order you are entitled to a cooling off period of 14 days in which you can return the product at your expense, as long as it is in the same condition as you received it with all accompanying packaging. You must also include all parts of the item(s) ordered, including free gifts, etc.

Message card and gift wrapping

We do not currently offer a message card or gift wrapping service.

What if the product I have received appears to be different from the description?

We have taken care to display and describe items as accurately as possible. Despite this we regret that slight variations may occur. We will always try to arrange for a replacement product or alternatively a refund will be given. Please note that furniture made of natural timber will vary in shade and grain with knots and other distinctive markings.

What is your security policy?

You can be totally confident when you are shopping with FurniToys.com. When you get to Check Out you will be taken to Paypals own server and the actual payment will be done directly to them. Once the payment is confirmed you will automatically be taken back to our site again. We do therefore not keep any confidential information such as credit card details etc on record.

We accept orders only from Web browsers that permit communication through Secure Socket Layers (SSL) technology; for example Versions 3.0 or higher of Internet Explorer and versions 3.02 or higher of Netscape. This means you cannot inadvertently place an order through an unsecured connection.

Can I send different products from the same order to different addresses?

No. When you place an order, all items will be delivered to a single address. To send items to two different addresses, you will need to place two separate orders.

Can I order from an international location?

Yes. You can place an order from outside the UK, but the order must be delivered to a UK mainland delivery address.

Intellectual property

The content of the FurniToys.com Site is protected by copyright, trade marks, database and other intellectual property rights. You may retrieve and display the content of the FurniToys.com Site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the FurniToys.com Site without written permission from FurniToys Limited.

The FurniToys.com Site is owned and operated by FurniToys Limited a company registered in England and Wales whose registered office is at 8C High Street, Southampton, Hampshire SO14 2DH. Company Registration No. 6304086. Correspondence address is 11 Drew Close, Talbot Village, Poole, Dorset, BH12 5ES, England. Tel: 01202 412178

If you have any queries please contact us at info@furnitoys.com